Ventriloquist Announces Its New Customer Communication Platform

Proactively Communicate Across your Customer Lifecycle

As a global leader of cloud-based, multi-channel proactive customer communications, Ventriloquist helps organizations in a variety of industries have more relevant and meaningful conversations with their consumers through the use of automated voice messaging, interactive text messaging, email and a hosted dialer. Ventriloquist has developed a comprehensive set of highly customizable solutions that allow organizations to engage at every stage of the customer lifecycle.

Ventriloquist's new state-of-the–art, on-demand, multi-channel, cloud-based customer engagement platform can ensure success at every stage of the customer lifecycle - from welcome messages to payment collection. Our intelligent and interactive platform provides organizations with flexible, on-demand solutions to help transform their traditional communications strategies to take advantage of their consumers' growing preferences for mobile phones, multiple communications channels and the impact of government regulations.

Only Ventriloquist's system offers a single, unified platform that supports fully-integrated, multi-channel proactive customer communications strategies that leverage automated voice, text and email messaging.

In addition to our outbound automated voice messaging, inbound calling and IVR, our new all-in-one platform now offers:

And as always, there are still no IT equipment requirements. Our new flexible engagement platform is used to increase ROI, optimize efficiency, enhance customer experience, decrease operational costs and improve profits.

Ventriloquist Engage Platform

Ventriloquist Engage, our intelligent, multi-channel communications platform, provides organizations with the ability to interact with each customer on a one-to-one basis, creating personalized interactions that result in increased response rates, higher customer satisfaction, and deeper customer engagement. The platform's Interactive Mobile Messaging functionality enables sophisticated communications strategies to differentiate service and increase contact engagement.

More than 350 organizations worldwide, including leaders in financial services, not-for-profits, telecommunications and media, retail, energy and utilities, charities, membership organizations, and debt collection agency industries, rely on this platform to send more than two billion messages every year.

Ventriloquist Insight Platform- Preference & Permission Management

Ventriloquist Insight, our preference management platform, captures and manages customer communications preferences and observed behaviors across lines of business for a more holistic view of the customer. Ventriloquist Insight allows for customizable contact strategies that honour channel and message content preferences and incorporate prior communications activity and response patterns.

Ventriloquist Insight offers an administrative web portal to immediately capture and respond to consumer communications requests. Organizations can coordinate customer preferences with their communications strategies, resulting in more profitable relationships.

Using both Ventriloquist Engage and Ventriloquist Insight platforms, we can help organizations develop, capture and manage Permission and select opt-out programs.

Both Engage and Insight platforms are certified PCI-compliant and leverage the advantages of a cloud-based delivery model.

About Ventriloquist Communications

As a leading provider of on-demand, multi-channel Proactive Customer Communications solutions, Ventriloquist transforms the way organizations communicate throughout their customer lifecycle to build trusted, lifelong, and profitable relationships.

We're updating our site right now – check back soon to find out about our new state-of-the–art, on-demand, multi-channel, cloud-based customer engagement platform.

For more information or to book a webinar about our new engagement platform: