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Frequently Asked Questions

• Do you maintain 'do-not-contact lists' and remove duplicate numbers?
• How do you ensure that our lists remain confidential and are only used by our company?
• What are your hours of operation?
• How do we receive feedback on the results of each voice message?
• How do you prove the effectiveness of your services?
• Can you operate in a multilingual environment?
• Do you have a program to develop special applications for your clients?
• Can we send our own messages automatically?
• Can you insert dynamic content into the voice messages?
• How do I submit my messages and telephone lists to you?
• Do you know and follow all rules and regulations of the industry?
• Are you members of leading industry associations?

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• Q. Do you maintain 'do-not-contact lists' and remove duplicate numbers?
• A. Yes, we maintain client specific do-not-call lists. The Ventriloquist voice messaging platform also removes all duplicate and incomplete numbers from all lists.
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• Q. How do you ensure that our lists remain confidential and are only used by our company?
• A. Our clients are always given a choice of deleting the list once the voice message has been sent out, or of keeping the list in our records for future campaigns. Ventriloquist guarantees that all lists remain confidential and no other party will ever have access to a list supplied by any one of our clients. All data is maintained in our Bank certified data center.
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• Q. What are your hours of operation?
• A. Voice Messages are transmitted as per the times allowed by industry regulators (CRTC in Canada and FCC in US). Within these parameters, our facilities are available for operation 365 days a year, 24 hours a day.
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• Q. How do we receive feedback on the results of each voice message?
• A. Reports are normally emailed to our clients once the message has been delivered. Clients receive a detailed report breaking down the delivery and a results page showing the outcome of every call. Our detailed reports give percentages of completed calls and allow our clients to track how successful each message delivery was.
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• Q. How do you prove the effectiveness of your services?
• A. We work for a large number of direct marketing professionals who measure the effectiveness of our services precisely in a wide range of circumstances. Samples of these types of measurements are available on this site.
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• Q. Can you operate in a multilingual environment?
• A. Yes, we have English and French speaking staff, and have access to professionals speaking several other languages including: Spanish, Cantonese, Mandarin, etc. We can send voice messages in a variety of languages, giving each recipient a choice of what language they wish to hear the message in.
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• Q. Do you have a program to develop special applications for your clients?
• A. Yes, we are continually searching for new opportunities, and welcome any new challenges and requests you may have. Contact us for information on successful examples.
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• Q. Can we send our own messages automatically?
• A. Yes, you may provide us with a list to which you can then send at any time you choose, so long as you conform to current industry regulations.
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• Q. Can you insert dynamic content into the voice messages?
• A. Ventriloquist allows you to insert dynamic content to create a uniquely personalized message for each recipient. This is perfect for not-for-profit acknowledgment programs, collection programs, or credit card verification programs.
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• Q. How do I submit my messages and telephone lists to you?
• A. Messages are generally submitted over the phone and recorded by our clients -unless they chose to have our voice talents make the recordings on their behalf. Alternatively, messages can also be submitted in .wav, .mp3, or other electronic formats. Lists can be received in a variety of file formats via email, SFTP or disc. Our customer service staff also bridge messages and recordings to ensure accuracy for multiple list programs.
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• Q. Do you know and follow all rules and regulations of the industry?
• A. We continually monitor both FCC and CRTC regulations ensuring they are applied.
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• Q. Are you members of leading industry associations?
• A. Yes, we are members of both the Direct Marketing Association (DMA) in the US and the Canadian Marketing Association (CMA).
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